SOLUTION 02

Support & Email

Organize incoming messages, flag urgent requests, prepare contextual replies and route exceptions to the right person.

THE OPERATIONAL PROBLEM

Busy inboxes make urgent requests harder to see and consistent answers slower to prepare.

WHO IT IS FOR

Teams managing one shared inbox and a defined set of customer-question categories.

BASELINE BUILD OPTIONS

Choose a scope to discuss.

These packages are practical starting points. We confirm feasibility and the final Order Summary before work begins.

For teams sorting one shared inbox

Organized Inbox

$900

Sort one mailbox into up to three categories, then route or label each message.

Why it helps: Make incoming requests easier for the team to triage.

Estimated delivery5–10 business days

Discuss this scope

For teams handling frequent customer replies

Assisted Replies

$1,950

Organized Inbox, plus reply drafts for human review, one daily digest, and urgent alerts.

Why it helps: Give reviewers a prepared starting point and visibility into urgent messages.

Estimated delivery12–25 business days

Discuss this scope

For teams supporting customers by email and website

Inbox + Website FAQ

$3,950

Assisted Replies, plus one website FAQ assistant and one human handoff route. FAQ lead capture and automatic sending are not included.

Why it helps: Answer supported website questions and send uncertain cases to a person.

Estimated delivery15–25 business days

Discuss this scope

Before you choose a package: Fees are one-time USD starting prices for the specified baseline, not automatic combined quotes. Agreed tests, one in-scope revision, handover and 30 days of correction for confirmed implementation defects are included. Hosting, model/API usage, third-party subscriptions, messaging and applicable taxes are separate unless agreed in writing. Payment: projects below $1,500 use 50% at kickoff and 50% at acceptance; projects of $1,500 or more use 40% at kickoff, 40% at a defined demonstrated test milestone and 20% at accepted handover. Final scope, supplier identity, delivery estimate, milestones and fees are agreed in a written Order Summary. Read full working terms.

WHAT'S INCLUDED & SCOPE LIMITS

Compare what each package delivers.

Each package has a defined scope. Compare the included work, test limits and exclusions to find the right fit. The written Order Summary confirms your exact project.

Swipe sideways to view and compare all three packages.

Scope	Organized Inbox	Assisted Replies	Inbox + Website FAQ
Included in this package	One shared mailbox Up to three message categories Routing or labels	One shared mailbox Up to three message categories Routing or labels Human-reviewed reply drafts One daily digest and urgent alerts	One shared mailbox Up to three message categories Routing or labels Human-reviewed reply drafts One daily digest and urgent alerts One website FAQ assistant One human handoff route
Scope and testing limit	Categories and agreed sample messages defined in the Order Summary	Up to 20 agreed sample messages	Up to 20 readable clean-text documents / 100 pages and 25 agreed questions
Outside this baseline	AI reply drafts, automatic sending and website FAQ	Automatic outbound sending and website FAQ assistant	FAQ lead capture, automatic email sending or unlimited knowledge sources

Included with every package

Agreed acceptance tests and one consolidated in-scope revision.
Handover notes and a walkthrough.
30 calendar days of corrections for confirmed implementation defects after accepted handover (not unlimited support).

Before work begins & what is excluded

FAQ lead capture and automatic sending are excluded from this package.
A person approves AI-assisted replies, publication and consequential actions; authorized access and usable samples are needed before planning.
External AI replies, publishing and important write actions need human approval unless explicitly agreed otherwise in writing.
Extra sources, fields, languages, channels, integrations or material changes receive a written change quote.
Hosting, API/model usage, third-party subscriptions and applicable taxes are separate unless included in the Order Summary.

Prices are one-time USD baseline fees. Projects below $1,500: 50% kickoff / 50% acceptance. Projects of $1,500 or more: 40% kickoff / 40% at the agreed demonstrable test milestone / 20% at accepted handover. Full working terms.

START WITH ONE PROCESS

Let’s turn one operational bottleneck into a clear working system.

We will first confirm the process, tools, sample inputs, volume and feasibility—then recommend the smallest useful build.

Discuss your workflow Build Your Solution